Last Updated: January 26, 2026
Company Name: Dancheng County Haoxiang Trading Co., Ltd.
Address: No. 14, Fushan Street, Luonan Subdistrict, Dancheng County, Zhoukou City, Henan Province
Legal Representative: Gao Xiang
Unified Social Credit Code: 91411625MAK52TR509
Lavnaqe FAQ (Frequently Asked Questions)
Here are some common questions and answers related to purchasing Lavnaqe's niche products (including home decor, personal care, and storage items). If you have other questions, please contact our customer service for further assistance.
1. Order-related
Q1: Can I modify my order after placing it?
A: Yes. You can contact customer service to request changes to your order (such as adding/removing items or modifying the shipping address) within 12 hours of placing the order. After 12 hours, the order will proceed according to the normal process, and no further changes can be made. Please take note.
Q2: How can I check the status of my order?
A: After submitting and paying for your order, you can check the real-time order status via your account on the platform. Once the order is shipped, we will send you a tracking number via email, and you can use this number to track the delivery progress.
2. Shipping and Delivery
Q1: How long will it take for my order to ship?
A: If the product is in stock, we will ship it within 1-2 business days (excluding weekends and US public holidays). If there is a stock shortage or special circumstances, customer service will contact you in advance.
Q2: How long will it take for the product to arrive?
A: After shipping, the actual delivery time is 5-7 business days. This may be affected by logistics, weather, holidays, etc. If there are any delays, you can contact customer service for verification.
Q3: What areas are covered by your delivery service?
A: We primarily serve customers within the United States. Free shipping is available for all 48 contiguous states in the US. Alaska, Hawaii, US territories, APO/FPO addresses, and P.O. Box addresses are not eligible for free shipping. The exact shipping fee will be displayed at checkout.
3. Payment-related
Q1: What payment methods do you accept?
A: We accept multiple secure payment methods, including American Express, Mastercard, VISA, PayPal, and Klarna. You can choose your preferred payment option at checkout.
Q2: Are taxes included in the product price?
A: Yes, all product prices displayed on the platform already include the applicable US local taxes. You do not need to pay additional domestic taxes at checkout, and the final payment amount will be as shown on the order summary page.
4. After-sales Support
Q1: Is there a warranty for the products?
A: Yes. All products come with a one-year (12 months) free warranty starting from the date you receive the package. This warranty covers functional failures due to product defects but does not cover damages caused by user error or out-of-warranty issues. For details, please refer to our "Warranty Policy."
Q2: What should I do if I find defects or stains on the product?
A: Please inspect the product within 14 calendar days of receiving it. If you find minor defects, stains, or other issues, contact customer service promptly and provide clear photos/videos as evidence. We will offer a replacement or refund as per our policy. If the issue is reported after 14 days, it will be considered as damage caused during use, and we will not take responsibility.
Q3: How can I apply for a return or exchange?
A: All return and exchange requests must be approved by Lavnaqe in writing. You can submit your request via email or phone, stating the reason for the return or exchange and providing relevant evidence. Unapproved return requests will be rejected, and any products returned without approval will be refused and sent back to you at your own expense. For specific rules, please refer to our "Return and Exchange Policy."
5. Customer Service
Q1: What are the customer service working hours?
A: Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We are closed on weekends and public holidays.
Q2: How can I contact customer service?
A: You can contact customer service through the following methods:
- Official email: service@mail.lavnaqe.com
- Customer service phone: 19292448034 We will respond to your inquiries as soon as possible during working hours.
6. Other Questions
Q1: Are the products authentic?
A: Yes, all products sold on our platform are genuine Lavnaqe brand products, ensuring quality and reliability. You can purchase with confidence.
Q2: Will my personal information be leaked?
A: No. We take your privacy protection seriously and strictly comply with relevant data security regulations. We use encryption, access control, and other security measures to protect your personal information. We will not disclose your information to unrelated third parties without your consent, except as required by law or to provide services. For more details, please refer to our "Data Security Policy" and "Privacy Policy."
