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Company Name:HONG KONG HOUKANG DATA TECHNOLOGY CO., LIMITED

Official Email: service@mail.lavnaqe.com


Lavnaqe Privacy Policy

Thank you for choosing Lavnaqe (hereinafter referred to as "the Platform"). We respect your privacy and are committed to protecting the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information.

1. Information We Collect

To provide services such as shopping, delivery, and after-sales support, we may collect the following information:

  • Personal Contact Information: Name, phone number, email address, shipping address
  • Order Information: Products purchased, order amount, payment method, shipping and delivery records
  • Customer Service Communication: Content of communications with customer service, photos or videos, and other supporting materials
  • Device and Usage Information: IP address, browser type, access time (used only for website optimization)

    • 2. How We Use Your Information

    We use your information only in the following circumstances:

  • To process orders, arrange shipping, and handle deliveries
  • To provide after-sales services, including returns, exchanges, warranty services, and order edits (orders can be edited within 12 hours of placing)
  • To send you order status notifications, logistics information, and after-sales updates
  • To respond to your inquiries and provide customer support
  • To improve our products, services, and website experience
  • To comply with legal requirements or protect the legitimate rights of the Platform

    • 3. Information Sharing and Disclosure

    We do not sell, rent, or share your personal information with unrelated third parties, except in the following cases:

  • You have explicitly consented
  • Legal requirements or government authorities mandate it
  • It is necessary for providing services (such as logistics, payment partners), and these partners are bound by strict confidentiality obligations

    • 4. Data Security

    We use industry-standard security technologies and procedures to protect your information, including:

  • Data transmission encryption (SSL)
  • Access control
  • Regular security maintenance

    • However, please note that no network transmission can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

    5. Your Rights

    You have the right to:

  • Access, correct, or update your personal information
  • Request deletion of your account data (except as required by law)
  • Opt-out of non-essential information use (this may affect certain services)

    • To exercise these rights, please contact our customer service team.

    6. Cookie Usage

    The Platform may use cookies to enhance your website experience, such as remembering your shopping cart content and preferences. You can disable cookies in your browser, but this may impact some features.

    7. Policy Updates

    We may update this Privacy Policy due to changes in business or legal requirements. The updated policy will take effect once published on the website.

    8. Contact Us

    If you have any questions about this Privacy Policy, you can contact us using the following methods:

  • Email: service@mail.lavnaqe.com
  • Customer Service Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)